Shipping, Exchanges and Returns
Free Shipping to All of Mexico
What are the shipping costs and delivery times?
All orders within Mexico enjoy free shipping.
What is the delivery time?
We prepare all orders received before 11:00 hrs for dispatch the following business day. Estimated delivery times once shipped are 48h-72h.
Tracking Order
How can I track my order?
After placing your order, you will receive a confirmation email (be sure to check your spam folder). When your order is shipped, you will receive another email with a direct link to track it through FedEx, UPS or DHL our delivery companies.
Size Changes
What happens if the pieces don't fit?
If you need to change the size, you can request it up to 30 days after receiving your product. Simply send an email to hello@dopamyn.shop to manage the change.
How much does it cost to request an exchange?
Free exchanges for up to 30 days.
Shipping charges apply for the second exchange.
If you decide to request a refund, shipping charges apply.
Returns
Can I return my order? What is the return policy?
If you wish to return a product, follow these steps:
1. Send an email to hello@dopamyn.shop within 14 days of your purchase, explaining the reason and putting "RETURN" in the subject line.
2. You will receive a code by email to process your return. Attach the provided guide to the return package.
3. Returns are free within 14 days of purchase.
Conditions for Returns:
- The product must be in its original packaging and with all labels intact.
- If the products are not in perfect condition, the amount in the refund will be adjusted.
Options after Return:
- Exchange of the product for another of the same amount.
- Money refund if the product meets the return conditions.